Terms and Conditions

Last Updated: 23.09.2026

1. Parties and Acceptance

These Terms and Conditions (the "Terms") govern the relationship between Sapanca Guide (the "Site"), published at https://sapancaguide.com/, and any person visiting or using the Site (the "User"). The Site is operated by GEZİVALİZİ TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ (the "Company"). By using the Site you are deemed to have accepted these Terms; if you do not accept them, you should not use the Site.

2. Description of the Service

Sapanca Guide is a guide and directory platform that provides information (photographs, descriptions, contact details, location, price range, etc.) about accommodation businesses (hotels, bungalows, villas), restaurants and activity/service providers in the Sapanca region. The Company operates as a travel agency licensed by TÜRSAB.

If a User is interested in a listed business, the reservation and payment process is completed directly with that business; the Site is not a party to that process and is not a payment intermediary — it only provides information and referral.

3. Accuracy of Business Content

The business information on the Site (prices, availability, photographs, descriptions) is provided and updated by the businesses themselves. Sapanca Guide does not guarantee the accuracy, currency or completeness of this information; we recommend confirming details with the business before booking or purchasing.

4. Business/Agency Membership and Paid Listing Packages

Infrastructure exists to allow business owners to purchase paid listing packages and gain greater visibility on the Site; this feature is not currently active or on sale. When the feature is activated, this section and the relevant provisions of the Refund Policy will be updated and come into force, and users and businesses will be informed in advance.

5. User Obligations

While using the Site you agree to refrain from the following:

  • Content or conduct contrary to applicable legislation,
  • Automated data collection (scraping), excessive load or attempts to circumvent security measures in a way that harms the operation of the Site,
  • Providing misleading information on behalf of another person or business, or impersonation,
  • Copying, reproducing or commercially reusing Site content without permission.

6. Intellectual Property

The design, software, logo and editorial content of the Site (excluding information supplied by businesses) belong to the Company or its licensors. Use of the Site does not create any ownership right over these elements.

7. Third-Party Links and Services

The Site may direct you to third-party communication channels such as WhatsApp. Those third-party services are subject to their own terms of use and privacy policies; the Company is not responsible for their content.

8. Privacy

For information on how your personal data is processed, please see the Privacy Policy and the KVKK Disclosure Notice (available in Turkish only).

9. Limitation of Liability

The Site is provided "as is" and "as available". The Company does not guarantee that the Site will operate uninterrupted or error-free. To the maximum extent permitted by applicable law, the Company cannot be held liable for indirect damages arising from the use of the Site or from relationships established with listed businesses.

10. Termination

The Company reserves the right to suspend or terminate access for users or businesses that breach these Terms.

11. Changes

The Company reserves the right to update these Terms. The current version is always published on this page; reasonable notice will be attempted for material changes.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye. The Courts and Execution Offices of Sakarya (Serdivan) have jurisdiction over disputes; statutory provisions on the jurisdiction of consumer arbitration committees and consumer courts in disputes arising from consumer transactions are reserved.

13. Contact

  • GEZİVALİZİ TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • Address: Bahçelievler Mah. Muhsin Yazıcıoğlu Bul. Altınova İş Merkezi No:28/102 Serdivan - Sakarya, Türkiye
  • Phone: +90 850 242 8860 · +90 264 606 0810
  • E-mail: [email protected] · [email protected]
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