Refund Policy

Last Updated: 23.09.2026

1. Scope

This Refund Policy explains the cancellation and refund conditions applicable to paid transactions made through Sapanca Guide.

2. Accommodation, Restaurant and Activity Reservations

As a guide and directory platform, Sapanca Guide provides information about businesses. Payments for visitors' accommodation (hotel/bungalow/villa), restaurant or activity reservations are not made through the Site but directly with the relevant business. Accordingly:

• Cancellation, amendment and refund requests are subject to the relevant business's own cancellation/refund policy.
• Sapanca Guide is not responsible for the cancellation/refund terms applied by businesses; we recommend confirming the business's cancellation terms before booking.
• For any dispute regarding a reservation or payment, we recommend that you first seek a resolution directly with the business concerned and, if that fails, inform us at [email protected].

3. Paid Listing Packages for Businesses/Agencies

As of the publication date of this policy, the sale of paid listing packages to businesses/agencies is not active on the Site; therefore no payment or refund process is currently operated in this respect. When this feature is activated in the future, the purchase, right of withdrawal and refund conditions will be clarified and added to this policy, and users and businesses will be informed in advance.

4. How to Request a Refund

You can send your refund or cancellation request to [email protected] together with the date and details of the transaction concerned. Requests are reviewed and answered within a reasonable period (generally 15 days).

5. Exceptions

Refunds may not be granted for services for which no statutory right of refund exists, or for requests that are unlawful or abusive.

6. Changes

This policy may be updated from time to time. The current version is always published on this page.

7. Contact

• GEZİVALİZİ TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
• Address: Bahçelievler Mah. Muhsin Yazıcıoğlu Bul. Altınova İş Merkezi No:28/102 Serdivan - Sakarya, Türkiye
• Phone: +90 850 242 8860 · +90 264 606 0810
• E-mail: [email protected] · [email protected]