Privacy Policy

Last Updated: 23.09.2026

1. Introduction

Sapanca Guide (the "Site", https://sapancaguide.com/) is a guide and directory platform that brings together information about accommodation businesses (hotels, bungalows, villas), restaurants and activity providers in the Sapanca region. The Site is operated by GEZİVALİZİ TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ, a travel agency licensed by TÜRSAB (the Association of Turkish Travel Agencies). This Privacy Policy explains how your personal data is collected, used and shared when you visit or use the Site, and what rights you have.

This policy has been prepared within the framework of Turkish Law No. 6698 on the Protection of Personal Data ("KVKK"). For detailed and official information on the identity of the data controller, the purposes of processing and your rights, please refer to the KVKK Disclosure Notice (available in Turkish only); in the event of any conflict between this policy and the KVKK Disclosure Notice, the KVKK Disclosure Notice prevails.

2. Data Controller

  • Company: GEZİVALİZİ TURİZM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
  • Address: Bahçelievler Mah. Muhsin Yazıcıoğlu Bul. Altınova İş Merkezi No:28/102 Serdivan - Sakarya, Türkiye
  • MERSIS No / TÜRSAB Licence No: 0395240329000001
  • Phone: +90 850 242 8860 · +90 264 606 0810
  • E-mail: [email protected] · Registered e-mail (KEP): [email protected]
  • General site contact: [email protected]

3. Information We Collect

  • Contact form: the name, e-mail address, phone number and message content you submit.
  • WhatsApp line: the messages you send us.
  • Newsletter (e-mail) subscription: the e-mail address you provide.
  • Business/agency listing applications: contact details of your business and its authorised representative (such as name, phone, e-mail, business name and address).
  • Automatically collected technical data: server access records (standard web server logs such as IP address, browser/device information and access time); these records are kept for a limited period for security and troubleshooting purposes.
  • Cookies: see Section 5.

The Site does not currently run any analytics or tracking software (e.g. Google Analytics, Meta Pixel).

4. Purposes of Processing

  • Responding to and following up on requests received via the contact form and WhatsApp.
  • Sending accommodation, dining and activity content and announcements about Sapanca as part of the newsletter subscription.
  • Evaluating business/agency applications and managing the listing process.
  • Fulfilling record-keeping and reporting obligations arising from legislation applicable to TÜRSAB-licensed travel agency activity.
  • Ensuring the security of the Site and preventing misuse.

5. Cookies

The Site displays a cookie consent banner and your preferences are stored in the sg_cookie_consent cookie. Cookies fall into three categories:

  • Strictly necessary cookies: required for the Site to function (session, security). Always active.
  • Analytics cookies: used for usage statistics. No analytics script is currently active.
  • Marketing cookies: used for advertising/targeting. No marketing script is currently active.

If an analytics or marketing tool is added in the future, this policy and the cookie consent banner will be updated accordingly.

6. Who We Share Data With

  • Hosting provider: Hetzner Online GmbH (Germany).
  • Meta Platforms, Inc. and its affiliates, due to the WhatsApp messaging infrastructure.
  • E-mail is sent through the server infrastructure hosting the Site; no separate third-party e-mail delivery service is used.
  • The infrastructure for selling paid listing packages to businesses exists but is not currently active; therefore no data is currently shared with a payment service provider. Once the feature is activated, information about the payment provider used will be added to this policy.
  • Competent public authorities and institutions (including TÜRSAB) and bodies legally entitled to request such data.

Where your data is transferred abroad (because our hosting provider is based in Germany and due to the WhatsApp/Meta infrastructure), such transfer is carried out in line with the safeguards set out in Article 9 of the KVKK.

7. Data Security

Technical and administrative measures such as HTTPS/TLS encryption, access control and regular backups are applied to protect your personal data.

8. Retention Periods

Contact form requests are retained for a reasonable period after they are answered; your newsletter subscription record is retained until you unsubscribe. Server access logs are kept for a limited period. Longer retention periods required by legislation (e.g. record-keeping obligations relating to TÜRSAB-licensed agency activity) are reserved.

9. Your Rights (KVKK Article 11)

Under Article 11 of the KVKK you have the right to apply to the data controller to learn whether your personal data is being processed; to request information if it has been processed; to learn the purpose of processing; to know the third parties to whom it has been transferred in Türkiye or abroad; to request correction if it has been processed incompletely or incorrectly; to request its erasure or destruction under Article 7 of the KVKK; to request that such actions be notified to the third parties to whom the data was transferred; to object to a result reached to your detriment through automated analysis; and to claim compensation for damages suffered as a result of unlawful processing.

10. How to Submit a Request

To exercise your rights you may apply in writing to the address above, via registered e-mail (KEP) to [email protected], or by e-mail to [email protected]. Your requests are answered within the period prescribed by the KVKK (no later than 30 days).

11. Children's Privacy

The Site is not directed at persons under the age of 18 and does not knowingly collect data from them.

12. International Visitors

The Site is also offered in English and Arabic. Requests from visitors accessing the Site from abroad are handled in accordance with the principles set out in this Privacy Policy.

13. Changes to This Policy

This policy may be updated from time to time. The current version is always published on this page.

14. Contact

For any questions you may reach us at [email protected] or [email protected].

Call us +90 264 606 0810 Travel Consultant WhatsApp